At Carhartt Shop, we’re committed to delivering rugged work footwear with the same durability we promise in our products. Whether you’re protecting your toes with our Met Guard Boots or need the flexibility of our Soft Toe Shoes, we ensure your shopping experience is as tough as our boots.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your work footwear to you:

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
  • Free Shipping (orders over $50): Delivered via EMS within 15-25 business days after shipment

Note for International Customers: We ship globally (excluding Asia and some remote areas). International customers are responsible for any customs fees or import taxes.

Our Return Promise

We stand behind our work footwear just like we stand behind our customers. If your purchase doesn’t meet your expectations, we’ll make it right.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, in original packaging with all tags attached
  • Exceptions: For safety reasons, Safety Toe Boots and Safety Toe Shoes that show signs of wear or have been used in work environments cannot be returned

How to Return or Exchange

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Carhartt Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Name: [Product Name]
Size: [Size]
Reason for return/exchange: [Brief Reason]
For exchanges, my preferred replacement item is: [Product Name and Size if different]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Once approved:

  • Securely package items in original packaging with all tags attached
  • Include a copy of your order confirmation or packing slip

Step 3: Ship Your Return

Ship your return to:
Carhartt Shop Returns
3388 Saint James Drive
MOUNT WASHINGTON, US 03589

Important: Use a trackable shipping service as you’re responsible for return shipping costs unless the return is due to our error. International customers are responsible for all return shipping costs and customs fees.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

For exchanges, we’ll ship your new item once we process your return. Shipping times follow our standard delivery schedule.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

“Just like our Met Guard Boots protect you from workplace hazards, we protect your shopping experience with our satisfaction guarantee.” – The Carhartt Shop Team