At Carhartt Shop, we’re committed to providing industrial workers and outdoor professionals with reliable work footwear delivered worldwide. Below you’ll find answers to common questions about our products, shipping, and services.
Product Questions
What types of work boots do you offer?
We specialize in professional-grade work footwear including: Met Guard Boots, Safety Toe Boots, Safety Toe Shoes, Soft Toe Boots, and Soft Toe Shoes – all designed to meet the demands of industrial and construction work environments.
Are your safety toe boots ASTM-compliant?
Yes, all our safety toe footwear meets ASTM standards for industrial protection, giving you reliable safety on the job site.
Do you carry waterproof work boots?
We offer several waterproof options perfect for outdoor laborers. Look for the waterproof designation in product descriptions.
Shipping & Delivery
Where do you ship?
We offer reliable global delivery to most locations (excluding select remote areas in Asia and other remote regions).
What are my shipping options?
Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 business days). Best for workers who need their boots quickly.
Free Shipping (Orders $50+): Delivered via EMS in 15-25 business days after processing. Ideal for budget-conscious workers who can plan ahead.
How can I track my order?
All orders include reliable tracking with real-time updates from our carriers. You’ll receive tracking information once your order ships.
Why is my location not eligible for delivery?
Due to carrier limitations, we’re unable to ship to certain remote areas, particularly in Asia. We’re constantly working to expand our delivery network.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the delivery date. Simply contact our customer service team at [email protected] to initiate a return.
What condition must items be in for return?
Items must be in new, unworn condition with original packaging to qualify for return or exchange.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned items.
Payment & Accounts
What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions and never store your full payment details.
Do you offer any payment plans?
Currently we only accept full payments, but we do offer free shipping on orders over $50 to help reduce costs.
Company Information
Where is Carhartt Shop located?
Our facility is located at 3388 Saint James Drive, Mount Washington, US 03589.
How can I contact customer service?
Our worksite-knowledgeable customer service team is available at [email protected]. We’re here to help with any questions about products, shipping, or your order.
Do you offer bulk discounts for work crews?
Yes! Contact our customer service team for special pricing on bulk orders for your work crew or company.
“The right footwear shouldn’t be a luxury—it’s essential equipment. That includes getting it to you when and where you need it.” – The Carhartt Shop Team